The words «you» or «your» refer to the person or the people having access to the website. Unless the contrary is indicated, the words «sobflous», «us», and «our» refer to the LLC HAMTEL company .
The company Hamtel SARL having the tax identification number 1272690/G and saved in the Trade register under the number B03211002012 and is owner and manager of the www.sobflous.tn website .
Information about the membership
- When you login as a sobflous.tn member, you should provides updated, complete and precise information as you are asked in your registration form. You assert that the collected information while filling in the registration form are true, precise and complete. It is your duty to inform us if you change these information including your adress. You can update these information as you wish by having access to the "My account menu". All the personal data you provide us as a joining member will be processed in accordance with the sobflous.tn private data. If you are under 18 years old, you must get your parents/tutor's approval to use this website.
Username and password
Once you become member of our site, you are entirely responsible for any fraudulent use of your id and password, including the unauthorized use of your credit card (or of any other card). If you realize that unknown users are using your id and password, warn us immediately. If you forget or lose your password you should then make a request for a new password by having access to the section "forgotten password" on the login page. You consent as well that you can only subscribe with your own name. Each user and password should be used by a one and only person .
The right for intellectual property .
Company Monétique Tunisie
HAMTEL company entrusted its bank card payment system to SMT (Société Monétique Tunisie
Expert in secured electronic money transaction and specialised in securing online payments. We guarantee you the total privacy of your banking information secured by the SSL protocol which systematically controls access right's validity while paying by bank card and encrypts all the exchanges in order to guarantee the privacy.
Use of bank cards
While paying on sobflous.tn you should use your own bank cards
Tunisian Post office :
- If we notice that you have performed suspicious transactions, your payment cards as well as your sobflous account will be blocked and the concerned bank and the MST will immediately be notified .
The HAMTEL's company confide its e-dinar card payment system to the Tunisian post office :
Use of postal prepaid cards :
- At the level of the card's holder:
- An internet confidential code of the 8 numbered card.
- An data encryption of the card with the electronic certificate (128 bits)of the merchants site .
- At the level of the merchant's kit:
- The data encryption of the card and the transaction's information is made with an electronic certificate of 1024 bits،
- Real time transmission fo the transaction's information directly to the payment platform, without stocking on the merchant's site .
- At the level of the payment's server:
- Trader's authentification through an electronic certificate.
While paying on sobflous.tn you should use your own e-DINAR cards
Payment/Bank tranfer :
- If we notice that you have performed suspicious transactions, your payment cards as well as your sobflous account will be blocked and the Tunisan Post will immediately be notified .
Thanks to bank payment / transfer, you can fund your sobflous balance and perfom several purchase operations without going through a payment by bank card or E-Dinar card. You can perform the payment from any bank agency indicated on the payment/bank transfer page of sobflous.tn.
- The payment/transfer's number and date should be correctly seized while requesting an account recharge. Your request will be denied if one of the settings listed previously is incorrect or missing .
Regarding the type of recharges: Ooredoo light and Orange Express, the value of the tax stamp will withdrowed from the recharged amount.In accordance with the articles decreed by the 2018 finance law stipulating the new amount of stamps duty applied for all phone operators. An SMS will be sent to you by the operator confirming the recharge operation's success.
Error of recharge:
If the system rejected your request for recharging your phone line, you can consult the error message sent by the operator in the history section. There can be multiple reasons :
The price augmentation of recharge card represents the rights to tax stamps imposed by the tunisian law.
The card's number will be displayed after the payment and will registered in the section of phone recharge history .
Vouchers and sports betting transfer:
La société HAMTEL Sarl est le prestataire de services autorisé pour la distribution des vouchers et l’acceptation des vouchers et transferts de retrait des plateformes de paris sportifs Bountou1x2.com, Promocote.com et bet216.tn à travers le site web www.sobflous.tn. et les applications mobiles Sobflous Android et IOS.
From the section "shop", all the verified registered customers can buy online with their bank cards, postal prepaid card, by bank tranfer or via one of sobflous resselers sports betting vouchers. Verified registered customers can also deposit withdrowal vouchers or make withdrowal transfers to fund their sobflous account and benefit from the available services.
Sports betting vouchers available on sobflous are only valid for the following partner's websites: Bountou1x2.com, Promocote.com et bet216.tn .
«Sports betting vouchers» service usage guidelines :
Any purchase or sports betting voucher's payment or transfer of withdrowal of a third part from sobflous.tn is regulated according to the general sales terms described below.
Recharge account by an AstroPay coupon:
- Before purchasing a sports betting voucher on sobflous.tn and to be allowed to deposit the voucher's amount, you shouf first have an account on one of the sports betting sites listed above and corresponding to the name of the requested voucher .
- After processing your purchase on sobflous.tn, you should use the sports betting voucher before its expiry date as indicated on the virtual ticket you have received. After this date the code will be invalid and you could not use it on the sports betting site .
- Sobflous.tn won't be held responsible if the Sports betting voucher you have purchased expires before its use.
- Sobflous.tn won't be held responsible if the voucher you have purchased has already been used by another person on the sports betting platform after the date and hour of the voucher purchase on sobflous.tn.
- A voucher's purchase allows you to deposit money on your account and benefit from the available services on the partner's sports betting platform .
- If you had a problem with the sports betting voucher you have purchased on sobflous.tn (invalid code, expired code, etc...) , you should inform us by email at least 48 hours after the date of the code's purchase transaction. Beyond this deadline your request will not be processed.
- You are free to mention the voucher's price you wish to purchase from Sobflous.tn while respecting the minimum and maximum amount the voucher you would like to generate .The prices are in Tunsian Dinars and all taxes included .
- To make a withdrowal transfer from a partner's site to your sobflous account, you should insert and verify the payment Id number of your sobflous account as well as the first and last name corresponding to the Id number you have inserted. Sobflous.tn won't be held responsible if the concerned withdrowal transfer was performed to another sobflous account .
- By putting a sports betting voucher on our platform your sobflous account will be funded by this voucher's ammount without additional fees.
- By making a withdrowal transfer from a partner's sports betting site to your sobflous account, the latter will be instantly funded by the transfer's amount with no additional commission.
- The purchase of a sports betting voucher on sobflous.tn is commission free. The price of the voucher is equal to the voucher's value
- You cannot put a sports betting voucher you have purchased on sobflous.tn into your sobflous account or on the sobflous account of one of your relatives. To pay on sobflous, the withdrowal voucher should be generated from the partner's sports betting platform .
- All sports betting vouchers you have bought on sobflous.tn are intended for a personal use and it is strictly forbidden to resell them without HAMTEL's prior agreement.
- You must respect the weekly and daily quota that sobflous.tn has granted you. If by any means there is any attempt to exceed the attributed quota, your account as well as all your bank cards will be definitively blocked on sobflous.tn.
The HAMTEL LLC company is the authorized service provider in Tunisia and Africa to accept payments with AstroPay coupons on the www.sobflous.tn platform.
«Fund account by AstroPay coupon» service usage guidelines:
Any account's funding by an AstroPay coupon on our platform is regulated according to the general terms of payment described below :
Bank transfer service:
«Bank transfer» service usage guidelines":
- With the Astropay service, you can fund your sobflous account and perform several purchase operations with your sobflous account only.
- After funding your sobflous account, you can benefit from all the available services on our platform while respecting the authorized quotas .
- If you had a problem with the tranfer you have performed on sobflous.tn, you should inform us by email at least 48 hours after the date of the transfer transaction. Beyond this deadline your request will not be processed.
- You are free to mention the amount you wish to transfer on Sobflous.tn while respecting the minimum and maximum authorized amount.The prices are in Tunsian Dinars and all taxes included. The amounts are not fixed and depend on the DINAR TD/EUR and TD/USD exchange rate.
- By puting an astropay coupon on our platform, your sobflous account will be funded by the amount you requested in USD or EUR and will be converted in Tunisian Dinars .
- You must respect the weekly and daily recharge quota that sobflous.tn has granted you after signing in. If by any means there is any attempt to exceed the attributed quota, (for example: opening several accounts) your account as well as all your used Astropay cards will be definitively blocked on sobflous.tn.
- You should use the AstroPay card before its expiry date. After this date, you cannot use it on sobflous.
- The card's number, the expiry date and the security code (cvv) should be correctly seized while recharging your account by an AstroPay coupon. Your request will be denied if one of the settings previously listed is missing or incorrect.
- You should respect the authorized recharging quota per transaction.
- You should respect the authorized monthly recharge quota on Sobflous .
Any transfer request to a bank account in Tunisia due to a purchase cancellation or any other motive from a sobflous third part is regulated according to the general sales terms described below:
Service Mone transfer to sobflous account :
- Before requesting a bank transfer, your sobflous account should be verified.
- Before the validation of a bank transfer by the sobflous administrator, your bank account should be justified on sobflous.
- Before validating your first transfer, you should send us a file with your banking information or bank statement with a legible and clear RIB .
- The transfer will only be validated when the sobflous administrator validates the banking identifier's file you have sent .
- The bank account should imperatively have the same name as your sobflous account or your request will be denied .
- Sobflous.tn will not be held responsible if the bank account you have provided us is incorrect or belongs to another person. Validated transfers are irreversible and cannot be canceled .
- You are free to mention the amount you wish to transfer on your bank account while respecting the minimum and maximum authorized amount.
- The transfer service to a bank account is submitted to a fixed and variable commission. The total amount of the commission is posted in Tunisian Dinars and with all taxes included
- Any validation of bank transfer from your sobflous account constitutes your agreement on purpose and the transfered amount as well as the commissions related to the transfer's service will not be questionable before the operation's confirmation.
- You can cancel the tranfer request from your sobflous account only if the administrator has not yet validated your request.
- The process of your bank transfer request can take some days.
- You can make a bank transfer only if your sobflous balance is superior or equal to the amount to be paid: Amount to be transfered with commissions.
- If you have a bank transfer under process, you cannot send another tranfer request.
Any balance transfer request to a sobflous account is regulated according to the general sales terms described below :
- Your sobflous account should be verified to benefit from the service of money transfer to another sobflous acount.
- Sobflous will not be held responsible if the recipient's email or id you have validated is incorrect. The validates operations of transfer on your sobflous account are irreversible and cannot be canceled
- You are free to mention the amount you wish to transfer on the receiver's sobflous account while respecting the minimum and maximum authorized amount.
- It is mandatory to enter your passw* or oin code to validate the operation of transfer of balance on your sobflous account.
- Any validation of a balance transfer from your sobflous account constitutes your agreement on purpose and the transfered amount as well as the commissions related to the transfer's service will not be questionable before the operation's confirmation.Sobflous will not be held responsible if another person used your account to validate the operation of any service on our platform
HAMTEL LLC is a Tunisian Post official partner and is authorized to provide postal services on the sobflous platform .
From the section "PostFlous", all the verified registered customers can pay online with their bank cards, postal e-DINAR cards, by bank tranfer or via one of sobflous resselers or via other means of payment or several services related to the tunisian post office.
«PostFlous» service usage guidelines":
Any purchase or payment linked to a sobflous third part's postflous service, is regulated according to the general sales terms described below :
Payment merchant service :
- Your sobflous account should be verified to benefit from the postflous service.
- The E-DINAR card should imperatively be registered with the same National identity card as your sobflous account or your subscription request to the service will be denied .
- Sobflous will not be held responsible if the e-DINAR card you have registered is incorrect or belongs to another person. The validated e-DINAR recharge operation on your sobflous account are irreversible and cannot be canceled
- You are free to mention the amount you wish to transfer on your e-DINAR card while respecting the minimum and maximum authorized amount..
- Registration and deregistration service to the postflous service and the E-DINAR card's balance consultation are free
- The E-DINAR Card recharge service by sobflous balance,bank card or E-DINAR card are submitted to a fixed and variable commission. The total amount of the commission is posted in Tunisian dinars with all taxes included before any operation related to the postflous service .
- The bills payment service by sobflous balance,bank card or E-DINAR card are submitted to a fixed and variable commission. The total amount of the commission is posted in Tunisian dinars with all taxes included before any operation related to the postflous service .
- Any payment's validation of one the available operations in the postflous service from your sobflous account constitutes your agreement on purpose and the transfered amount as well as the commissions related to the transfer's service will not be questionable before the operation's confirmation.Sobflous will not be held responsible if another person used your account to validate the operation of any service on our platform
Le Service de paiement en ligne est un ensemble d’opérations dématérialisées mises à la disposition des utilisateurs de Sobflous.tn, leur permettant le règlement des achats effectués sur un site de commerce électronique ou chez un marchand physique partenaire de Sobflous. Ce règlement se fait via le compte Sobflous de manière sécurisée.
After validating your basket on the merchant site and choosing the sobflous mean of payment or if you have chosen to pay the merchant with his "merchant code", you can validate the operation by using the two methods below:
You will fill in the form by putting information such as your email, password or phone number associated to your sobflous account. You will then be redirected to the payment's validation form to choose the mean with which you would like to pay: National or international bank card, postal E-DINAR card, or by your sobflous balance .
2-2nd method :
Each merchant payment's transaction is identified by a payment's code and each merchant is identified by a merchant code you can use while validating the payment by having access to your sobflous account under the section merchant payment .
- Once the payment is validated you cannot cancel the transaction.
- Merchant payment is instantly validated and the delivery process is activated now.
- If you have lost the payment code you can get it back from the history of transactions "merchant payment" .
- Le code commande (site web) reste valide seulement 30 minutes. Au-delà de ce délai, l’utilisateur ne peut plus payer avec ce code et doit passer une autre commande sur le site marchand.
- The payment code you have used to pay physical merchants remains valid for 72 hours after the date and hour of it's generation after the payment.
The mentionned amounts to be paid on the merchant site are indicated in tunisian dinars (TD) all tax included and are valid from the moment when the client consult them. The payment will be immediately taken into consideration by the system. In case the system is unavailable you will be informed and your payment won't be taken into consideration. You can carry on with the payment later .
- Once the payment is validated you cannot cancel the transaction.
To make a payment, you should choose sobflous as a mean of payment by clicking on the designated button or enter the merchant code of the physical shop where you would like to pay. Your payment performed by the sobflous service is managed by the HAMTEL company offering an entirely secure payment service. You guarantee Sobflous that you have all authorization possibly needed to use the chosen mean of payment while validating your payment request. You declare for this purpose that you are the legitimate holder of the sobflous account used for the online payment and that you will take responsibility otherwise.
Protection and user's right:
1-Delivery deadline :
The seller or the merchant site should deliver the good or execute the service in the indicated date of order. If no date was fixed, the good's delivery or the service execution will occur at least 1 Month after the order.
In case the delivery deadline was not respected, you can send a claim to the sobflous customer service from your sobflous account under the section "Merchant payment"
2-Refund deadline :
If you return the good to the sobflous partner merchant or cancel the service delivery after cancelling your order because of the non respect of the delivery deadline or because the product you have bought from the merchant site is non-conformant after the delivery:
It is unsuitable for the expected use of a similar good.
It does not correspond to the description given by the seller (for example the color does not correspong to the model presented) .
It does not possess the qualities anounced by the seller (for example, a machine presented as particularly silent and turns out to be noisy).
You sould be refunded within a month maximum. However the merchant can postpone the refund until the day he gets back the goods or until you provide a proof that you have sent the goods.
The merchant should refund the total amount you have paid, delivery fees included.
In case the refund deadline was not respected, you can send a claim to the sobflous customer service from your sobflous account under the section "Merchant payment".
3-Right for a bonus:
Each user will get a Bonus on the purchases from Sobflous partner merchants. It is a deducted percentage from the amount of the purchase transaction and added to the user's bonus balance:
The Bonus granted to the buyer is not fixed and depends on the merchant or on a sobflous service, the bonus will be displayed before the execution of each payment.
The sobflous partner merchant cannot grant bonus to buyers, for some or all the products or the services provided on his shop .
The payment's validation by the user means that the price and the bonus related to the product proposed by the merchant or Sobflous has been approved .
Sobflous client can use the Bonus and transfer it to the sobflous balance only if the bonus balance exceeds 10 TD (Ten Tunisian Dinars).
You can only transfer you bonus balance to your sobflous balance .
If the payment was canceled or if the client was refunded, the amount of the bonus related to the canceled transaction will be deducted from the client's bonus balance .
If the bonus balance is inferior to amount of the bonus related to the canceled transaction, the latter will be deducted from the total or partial amount of the canceled transaction before the client's refund.
According to the legal terms, you allow us to debit your sobflous account, bank card or e-DINAR card by the amount you have requested through this site under the only condition that your account has been activated by using your password or any other mean of authentification required at each login and that you have performed one of the operations below :
- Purchase of a phone recharge by direct transfer or recharge card.
- Balance transfer to anothe SOBFLOUS account:
- Voucher's online purchase
- Sobflous merchant payment
- Payment of one of the sobflous service: E-Dinar recharge, bills, etc...
- Bank transfer request
Knowing also that all debits are under your responsibility.
Fees applied to the sobflous account
Account's opening : Free
Comission on the recharge of your sobflous account: : Free
Comission on the transfer of balance to a sobflous account: Free
Commission on the purchase of a coupon or a payment voucher : Free
Commission on the deposit of a payment voucher on the sobflous account : Free
Commission on the payment of a physical or virtual merchant: Free
Commission on the phone recharge: Paying 6% on the recharged amount.
Commission on the PostFlous service: : Paying postal fees ( betwen 1 and 2 TD per operation) and variable bank fees.
Bank tranfer commission: Paying 2 TD with variable bank fees of the requested amount.
Errors and unauthorized transactions
Errors identification and/or unauthorized transactions.
You can check your transaction's history at any time by log into your account on the sobflous website and by clicking on the "history" tab. It is very important that you immediately inform sobflous if you have reasons to beleive that that one of those cases occured: (i) a non authorized transaction was performed on your account; (ii) a non authorized access was detected on your account; (iii) misappropriation of your password; Someone tranfered or can transfer money by using your account without your consent Fraudulent access to the account
You should as well immediately inform us if you have reasons to think that an error was made on your account
To immediately inform HAMTEL's company of the cases above, you commit to supervise carefully and regularly your Sobflous account .
We will not try to hold you responsible of any unauthorized use of your account, unless we are convinced that you have not acted deliberetly to allow a third part to have access to your password. We will hold you responsible for any unauthorized use of your sobflous account if we do not have the proof that you have acted deliberetly allowing a third part to have acccess to your sobflous Id and/or your password; or if you acted in a fraudulent manner or intentionally or a a crude negligence; you have thereby neglected your duties of using sobflous in the way it was inscribed on the contract . Notification to sobflous of errors, unauthorized transactions and/or innapropriate or unauthorized use of your payment tools ( Bank card or e-DINAR card).
If you think that there was or that there could be an error, a unauthorized transaction, an innapropriate or unauthorized use of your sobflous account, you should inform us from the section « contact us ».
If we notice an error of process, we will correct the error. If you have received less money than expected, Sobflous will credit your account with the difference. If you have received more money than expected, Sobflous can debit the additional funds from your account.
SOBFLOUS is committed to manage your user's information according to the stricter standards in terms of information security. We use computing security systems such as firewalls and data encryption, we control the access to our resources as well as our files
To get more information about sobflous security practices, please consult the « Security space » section .
The security of your Sobflous accont depends also on the way you protect your Sobflous password. You should never transmit your sobflous password. Sobflous representatives will never ask for your password. Consequently, any email or any other type of correspondance asking for your password should be considered as a suspicious and unauthorized and should be reported to firstname.lastname@example.org. If you transmit your Sobflous password to a third part for any reason, even if this third part promises to offer additional services such as account's consolidation, this third part will hence have access to your account and all your personal information and you will be held responsible of all the operations performed with your password. If you think that someone could have access to your password, change it immediately by log into your account and by changing your information's settings then contact us immediately .
Access to your information and modification:
You can see again the personal information you provided us and modify or change at any time the settings related to your sobflous account,by log into your account on the sobflous website and by clicking on My account and modify your settings.
You can only use SOBFLOUS by respecting the present guidelines and in any case your usage should be done for legal purposes, which means that you should respect the laws, regulations and usages in effect in Tunisia. You particularly commit to :
- Not using funds deposited on your sobflous account for illegal web trafficking (or outside the web)
- Do not publish, transmit or spread any prejudicial, obscene, slanderous or illegal information as much on sobflous.tn as from the latter .
- Do not use sobflous in a way that can harm other's rights.
- Do not perform unauthorized, false or fraudulent reservations
- Do not use softwares or devices to hinder the site's proper functioning by any mean either manually or electronically, including the fact of downloading or make accessible files containing distorted information or virus .
- Do not deteriorate or modify the graphic aspect of sobflous.tn or the software's codes constituating it .
- Do not engage yourself in actions which can lead to unreasonable or disproportionate trafficking on sobflous.tn or a related infrastructure .
- Do not by any mean obtain or try to obtain an unauthorized access to our networks.
Without the prejudice of our other rights (whether legally originated or other), we reserve the right to :
- Cancel your online purchases or block your sobflous balance
The respect of all laws in force while proceeding in any action related to the use of Sobflous services, regardless of the destination, is your entire responsibility. Before opening a sobflous acount, you should necessarily accept all the articles above and the regulation's terms on the authorized usage.