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FAQ Individual

What is Sobflous?

It is an electronic wallet that offers online payment services, money transfer, mobile phone top-up, ticket purchases, event ticket purchases, etc.
It is intended for individuals and businesses who wish to carry out secure and fast online financial transactions.

Feeding Sobflous by bank transfer or payment: instructions for use

To use Sobflous, you must first create an online account. You can then link your bank or postal account to your Sobflous virtual wallet to deposit money and manage your funds.
Once you have money in your Sobflous wallet, you can use it to make purchases and payments online with Sobflous partner merchants.

The advantages of the Sobflous application?

Sobflous virtual wallet is an innovative solution that brings together all means of payment and gives access to a range of digital services on the user's phone.
It makes it possible to recharge the prepaid lines and 3G keys of the three main operators in Tunisia with a single common balance. It also allows you to make purchases online using purchase coupons and to supply the e-wallet with vouchers.

Is Sobflous secure?

We use advanced security protocols to protect users personal data, including data encryption and user identity verification.
In addition, the site is regulated by Monétique Tunisie, ensuring the security of financial transactions made on the site.

How can I recharge my Sobflous electronic e-wallet?

Using the e-dinar card offers several advantages, including:
a transfer from a bank account, a cash deposit at post office counters, partner banks, and Sobflous resellers, as well as transferring from one Sobflous account to another.

Can I use several cards to recharge my Sobflous electronic wallet?

Yes, you can add several cards and fund your Sobflous account. To do this, simply follow the same steps as for recharging with a single card.
You can choose the card you want to use for each transaction.

How can I recharge my electronic wallet in cash with Sobflous?

Recharging your Sobflous electronic wallet in cash is very simple. First, you can deposit cash funds at a partner bank or post office.
Then, send the proof of deposit to the back office, indicating the payment number displayed on the receipt. Then go to www.sobflous.tn and fill in the cash feeding request form correctly. As soon as your request is validated from our back office, we instantly fund your wallet and you receive a notification on your mobile phone informing you that your recharge was successful.

Sobflous electronic wallet in cash?

You can quickly have cash funds and manage the recharge of your electronic wallet at your own pace.
Sobflous account independently by paying in cash or by bank transfer. You can also conveniently pay your bills and online purchases with partner merchants and transfer money to your e-dinar account and between users of our e-wallet. In addition, we have a developed network of partner banks to facilitate cash top-ups..

How do I top up my electronic wallet with a Sobflous partner?

To recharge your electronic wallet with a Sobflous partner, you can visit one of our 69 partner sales points throughout Tunisia.
Deposit cash and instantly recharge your Sobflous account.

What are the advantages of recharging my electronic wallet via a Sobflous partner?

Recharging your electronic wallet via a Sobflous partner has many advantages.
You can instantly reload your account with cash, without needing your bank card or any other means of payment. Additionally, you can benefit from a specific commission on each deposit operation.

Can I use my e-wallet to pay my bills and top up my phone?

Yes, you can pay all your bills in seconds, transfer money to your Sobflous wallet,
recharge your phone, all from a single online payment application. A salesperson can assist and advise you on the various ways to use the Sobflous application from your smartphone.

How do I send money to another Sobflous user from my e-wallet account?

To send money to another Sobflous user from your e-wallet account, you need to follow these steps:
indicate the wallet identifier ( Wallet ID ) or the recipient's email address, enter the amount to be transferred and a message optional for the recipient, then click "Send". The transfer will be validated and your funds will be instantly transferred to the recipient's wallet.

Sobflous account from my own Sobflous electronic wallet?

Sobflous account from your own Sobflous electronic purse, you can choose from several secure solutions offered by Sobflous, such as the national or international bank card and the e-dinar card.
Simply follow the instructions provided in the application to complete the transaction.

What are the advantages of using the Sobflous app to transfer money to another Sobflous account?

- Speed: Transfers are made in real-time, meaning the recipient will receive the money in seconds.

- Security: The Sobflous application uses advanced security measures to protect users' personal and financial information.

- Ease of use: The application is easy to use, with a user-friendly interface that allows you to transfer money in a few clicks.

- Availability 24/7: Users can make money transfers at any time, even outside of bank opening hours.

How can I fund my e-dinar card with my Sobflous account?

You can fund your e-dinar card by following simple steps. First, access the "money transfer to post prepaid cards" section and enter your e-dinar card data to link it to your Sobflous account.
Then, select the card on which you will deposit money, enter the amount to transfer, and click "VALIDATE AND CONFIRM".

What are the advantages of using the e-dinar card for money transfers?

Using the e-dinar card offers several advantages, including:

- Not needing to have a bank account, especially for students.

- Easy management of your daily budget.

- Ability to make small transfers that minimize the risk of holding cash.

- Perform operations instantly in real-time.

What recharging methods are available for my e-dinar card?

You can fund your e-dinar card with cash, by transfer, with your bank card, e-dinar card, and account-to-account transfer. To recharge your e-dinar card, you must have a Sobflous electronic wallet capable of sending money.
Once registration is confirmed, log in with your email address and password, then go to "Recharge e-dinar card or transfer to post card" from the main menu.

How can I pay for my shopping online with Sobflous?

After making your purchases from one of Sobflous' 200 partner merchants, you can choose between two payment methods. For physical merchants, you must enter their merchant code or scan the QR code.
For online merchants with a virtual store, you must access our partner's e-commerce site, then select payment via Sobflous. An order code will be automatically generated to validate the payment.

Can I pay with my credit card via Sobflous?

Yes, you can use your bank card to pay online via Sobflous by filling out the "CARD Payment" form associated with your e-wallet.
You can also use your e-dinar card and international bank card.

What are the advantages of paying for my shopping online via Sobflous ?

The advantages of paying for your online purchases via Sobflous are numerous. Firstly, you benefit from quick and secure payment. You can buy quality products from trusted merchants without leaving your home.
Additionally, you receive a confirmation email for each purchase or payment made, allowing you to keep track of your transactions. By using Sobflous, you can also earn bonus rewards for your online purchases. Finally, you can easily track and view your transaction history on your Sobflous account.

How can I be sure my donation is being used for legitimate charitable purposes?

We carefully select partner charitable organizations on our platform to ensure they are transparent in their use of funds collected.
We also provide information on each organization to allow donors to make an informed choice.

Is there an amount limit for online donations via Sobflous?

No, there is no limit on the amount for online donations via Sobflous.
Users can donate as much as they wish, even small amounts, to support their preferred charitable organization.

Can I play online games on Sobflous?

Absolutely! Sobflous offers a variety of online games for your entertainment.
You can easily pay for these games using your Sobflous electronic wallet and even earn bonuses with each payment.

What types of entertainment does Sobflous offer?

Sobflous offers a wide selection of entertainment, including online games, sports betting, cinema tickets,
TV subscriptions, and many more. You can easily pay for these services using your Sobflous electronic wallet.

Does Sobflous offer sports betting?

Yes, Sobflous offers sports betting for sports enthusiasts. You can easily deposit and withdraw money
for your bets using your Sobflous electronic wallet. Additionally, you can even earn bonuses with each payment made.

How can I pay to play online with Sobflous?

To pay to play online with Sobflous, you can use your Sobflous electronic wallet, your national or international bank card, or the postal card.
Simply select your payment method on the Sobflous.tn application, enter the required payment information, and confirm the transaction.