Refund policy
Sobflous.tn
Since Sobflous.tn proposes irrevocable and intangible products, we do not refund once the order is completed and the delivered product . As a client you are informed that after the purchase of any article on our site.
However, we know that exceptional circumstances can happen concerning the products we deliver.
Consequently, we make exceptions for the following reasons:
- Product not delivered: certain problems of shipping from your email provider or own mail server can prevent the distribution of email coming from us. In this case we recommend you to contact us to get help. Claims for non delivery should be submitted in a written form to our billing service within 14 days starting from the positioning date. Otherwise, the product will be consideredas received and downloaded.
- Display and encryption of virtual ticket: you can encounter problems while displaying the ticket or its encryption after the payment. The claims related to these questions should be submitted to our technical help desk. If you do not reach to us within 14 days, you recognise that we can interpret silence as a successful downloaded product with no right to appeal or refund because of a "displaying problem" If you did not ask for help to get back your ticket or recharge within 3 days you can get a refund refusal.
- Product does not correspond to the description: These flaws should be reported to our technical help desk within 14 days after the date of purchase. Clear evidence of the product's non-conformance should be provided. Claims which are based on wrong expectations or on the client's wishes will not be taken into consideration.
- Payment issue : it is important for us to inform you that sobflous.tn does not intervene in the payment process, you provide your bank card's or postal prepaid card's information on the payment's operator form and all the messages you will receive during the payment will come from your bank system. If the payment was refused, we will send you the document proving that the transaction was not achieved so you can show it to your bank in case there is a problem. This issue should be reported to our technical help desk within 14 days after the date of purchase .
Please note that we do not engage our responsibility, hence we won't satisfy refunds/returns/exchanges requests for coupons or vouchers not accepted on merchant sites or expired .
Our technical help desk is always ready to assist and provide you appropriately an extreme professional support .
Contact Us
Contact page: https://www.sobflous.tn/en/admin/contact
email : contact@sobflous.tn
Our technical help desk needs between 12 and 24 hours to manage your problem except during public holidays and weekends.
Refund requests are accepted on https://www.sobflous.tn/en/admin/contact within the time limit of two weeks after ordering. With this request state on justifiable grounds the detailed reasons behind the refund request. Please make sure that your request does not go against our terms and conditions .