We are at your disposal

we provided you with this help page so you easily use sobflous. If you do not find an answer to your question on this page do not hesitate to contact us from the section .


  How can i benefit from sobflous service

All you have to do is follow the steps below :

  1. Click on Registration

  2. Fill in the form with all information

  3. A link will be sent to you by email to confirm your registration

  4. Enter your email and password to log into sobflous.tn

  5. From the section "Sobflous Balance", fund your sobflous account by bank card or postal prepaid card

  6. Recharge your phone line by direct transfer or recharge cards

  7. Benefit from different services provided by several merchants.

  8. Transfer money to your postal prepaid card

  9. Pay all your bills online from our platform (Sobflous)

  What are the advantages of the sobflous service
  • Everybody can open an account for free.
  • A service that will make your life easier.
  • A highly secured service.
  • HAMTEL LLC is the only company you will speak to but not to a person neither a website .
  • You can recharge your mobile, landline and 3G key without moving .
  • Consult your consumption for paymens and phone recharge.
  • Buy a Bountou1X2 purchase voucher .
  • Fund your sobflous account by a bountou1x2 voucher with no additional commission .
  • You can benefit from all the services provided by the tunisian post office from your sobflous account without having to go to the postal agencies.
  • Tranfer instantly your sobflous balance to your postal prepaid card .
  • Pay all your bills online from our platform .
  How to validate my Sobflous account?

The validation of your sobflous account allows you to access all the offered services on our platform with high purchase quotas .

Pour vérifier votre compte, vous devez utiliser votre carte prépayée de la poste ou nous envoyer une pièce d’identité(Carte d’identité nationale ou passeport)à partir de la page Demande de vérification. After processing your request, we will send you an email to inform you of the validation of your account.

Duration : Validation takes betweens 1 and 48 hours except during public holidays and weekends.

Be careful :

  • The size of the attached document sent by email should not exceed 2MB

  • You must respect the weekly quota that sobflous.tn has granted you. If by any means there is any attempt to exceed the attributed quota, your account as well as all your bank cards or e-dinars will be definitively blocked on sobflous.tn.

  Is Sobflous secure?

We recommend you to visit the section « Sécurity » to get more information about this subject.

  What is my username and my password?

Your username is the email you have used for the registration.

If you have forgotten the password of your sobflous account, click on the link "forgotten password" on the login page and follow the instructions. We will send you a link that will take you directly to your account so you can reinitiate your password by yoursel

  My sobflous account has been blocked, how shall I proceed?

If your account has been block, it is either because:

  • You have entered several times an incorrect email or password.
  • You have not respected the website's terms of use .

To have more information about your problem and if you would like to reactivate your account, please contact our customer service from the section "Contact Us".

  Which fees are applied to the online payment's account Soblous?

Account's opening: Free

Comission on the recharge of your sobflous account: Free.

Comission on the transfer of balance to a sobflous account: Free.

Commission on the purchase of a coupon or a payment voucher: Free

Commission on the deposit of a payment voucher on the sobflous account: Free

Commission on the payment of a physical or virtual merchant: Free.

Commission sur la recharge téléphonique: Payant 6% sur le transfert direct et 5.5% sur code de recharge.

Commission sur le paiement de facture: Payant frais poste 1dt par opération et frais bancaire (0%)

Commission sur le transfert d'argent vers carte e-dinar: Payant frais poste 2dt par opération et frais bancaire (0%)

Commission virement bancaire: Payant 2dt avec 0% du montant demandé.

  How can I verify the state of a transaction

You can verify the state of a transaction in the history of your sobflous account. You will find there the list of all your transactions as well as their states. To see the history of your account, proceed as follows:

    1-Log into your account .

    2-Click on History (in every sections)at the top of the page.

    3- Enter a date and a key word from Research .

You can verify the state of the transaction from column "State":Pending, Success, Failure.

  How can I follow my consumption

You can consult your expenses for each type of operation: account recharge, phone recharge and balance transfer.

    1- Click on "My consumption" under the section "My account".

    2- Insert the date interval for when you would like to consult the amount you have spent.

    3- Click on "Consult".

  How can I fund my sobflous account

We propose you to fund your account by:

  • Bank card or by Postal prepaid card :
  • Rendez-vous à la rubrique « Solde Sobflous » et rechargez votre compte avec toutes les cartes bancaires Visa MasterCard et Carte prépayée de la poste.

    Sobflous will direct you to the payment's page of Monétique Tunisie so you can insert your bank card data :  

    Last name :
    Firs name
    Bank card N°
    Expiry date
    Bank card N° x

    Once Monétique Tunisie approves the transaction, a confirmation page will display the order's reference as well as the authorization number (all these information will be sent to you by email) .
    You will finaly be redirected to sobflous.tn and your balance will be credited with the requested amount .

  • By a Bountou1X2 voucher
  • All the registered users on sobflous.tn can from the section «Shop» or section « Fund account » transfer a withdrowal voucher with no additional fees.
  • In cash: Bank transfer:
    1. Go to one of the bank agencies LA POSTE or BIAT
    2. Deposit the amount you would like to use on Sobflous.tn on the bank account of the HAMTEL Company
      How to fund my account by bank payment

    Thanks to bank payment / transfer, you can fund your sobflous balance and perfom several purchase operations without going through a payment by bank card or E-Dinar card. You can perform the payment from any bank agency indicated on the payment/bank transfer page of sobflous.tn.

    Steps to follow:

    Go to one of the bank agencies LA POSTE or BIAT

    2-Deposit the amount you would like to use on Sobflous.tn on the bank account of the HAMTEL Company.(See Hamtel account's number)

    3- After the deposit, you will find the payment’s number on the receipts .

    4- Rendez-vous à la page versement sur sobflous.tn et remplissez le formulaire de la demande.

    5- The number and date of payment should be correctly seized while requesting the account's recharge.

    6 - After the validation, your sobflous account will be credited after a short time with the requested amount .

      How can I recharge my phone line
    Direct transfer:

    Go to the section "Phone recharge" and insert your phone number and the amount (in TD) you would like to transfer then validate the recharge .

    ⇨ For example if you would like to transfer ten dinars, all you need is to insert only 10.

    The maximal authorized amount is 50 dinars. To recharge your line with an amount superior to 50 TD you should perform the operation more than once .

    ⇨ For example if you would like to recharge 70 dinars, you should first transfer 50dinars then seize again your phone number and recharge 20 dinars.

    Recharge card :

    • Go to the section "Phone recharge" and click on "Recharge card" .

    • Choose the operator and the value of the card you would like to receive.

    • The recharge code will be displayed after the operation's validation .

    • Method of recharge : "Ooredoo *101* recharge code# | TTelecom *123* recharge code# | Orange *100* recharge code

    Payment :

    You can pay your recharge by your sobflous balance, bank card or postal prepaid card .

      Which amount shall I receive on my phone's account after the recharge
    Direct transfer :

    Regarding the type of recharges: Ooredoo light and Orange Express, the value of the tax stamp will withdrowed from the recharged amount.

    ⇨ An SMS will be sent to you, indicating the exact amount you have received .

    Recharge card :

    The recharge card increasing price represents tax stamps which are imposed by tunisian law.

    The recharge card's price is superior to the 10% card's value (ex: card of value 5.000 TD price: 5.500 TD).

    You will receive the exact amount of the card's value. (ex: for a card a value 5.000 dt you pay 5.500 TD and your line will be recharged with the exact amount of 5.00 TD)

      How to recharge my 3G or 4G key?
    Direct transfer :

    Like the mobile recharge it is the same procedure, all you have to do is insert the key number and the amount to be transfered. The amount you have to insert should be 10% superior to the one you would like to receive on your 3G or 4G key .

    Recharge card :

    All you have to do is to buy a card with the wished recharging value .

    Example: to recharge your 3G or 4G key with 30 DT, you have to buy 3 cards of 10TD.

      What shall I do if I get an error message while recharging my phone line?

    If the system rejected your request for recharging your phone line, you can consult the error message sent by the operator in the history section. There can be multiple reasons :

    • If your line is deactivated: you should call your operator to have more informartion.
    • Non authorized amount : this type of error appears especially while recharging Tunisie Telecom landlines. In this case you either increase or reduce the amount, or recharge your phone line twice. (Tunisie Telecom)

    ⇨ For example if you would like to recharge 15 dinars, you should first transfer 10 dinars then seize again your phone number and recharge 5 dinars.

    ⇨ In certain cases you will need to recharge your landline with more than 5 dinars to reactivate it .

    • The system cannot perform this operation: this error appears when you enter a deactivated or nonexistent number. (Ooredoo)
    • Operation was not completed: the operator's system is unavailable .
    • You have recharged your mobile five times today: Orange authorizes you to recharge your mobile 5 times in 24 hours. (Orange)
    • You should wait for 1 minute after the last successful recharge to recharge your mobile again. (Orange)
      What is Sports betting service about?

    -To have more information on the Bountou1X2 service, click on More info.

    -To have more information on the Promocote service, click on More info.

    -To have more information on the Bet216 service, click on More info.

    -To have more information on the Tbet service, click on More info.

    -To have more information on the Winabet365 service, click on More info.

      What is the transfer to another bank account service about?

    -To have more information on the bank transfer service, click on More info.

      What is the PostFlous service about?

    -To have more information on the PostFlous service, click on  More info.

      What is the merchant payment about?

    -To have more information on the merchant payment service, click on  More info.